Returns & Exchanges

At Harvest Right, we stand behind the quality of our home freeze dryers and offer a 30-day return window for products in original packaging. Our goal is to ensure you are completely satisfied with your preservation equipment and overall experience.

Return Process

• 1.
  Request Authorization

  Contact our customer support team to obtain a Return Merchandise Authorization (RMA) number before shipping any items back to our facility.

• 2.
  Clean and Pack

  Ensure your freeze dryer is thoroughly cleaned, dry, and securely packed in its original heavy-duty crate and packaging materials to prevent transit damage.

• 3.
  Ship to Factory

  Affix the RMA label clearly to the outside of the crate and arrange for freight pickup or drop-off at an authorized shipping center.

• 4.
  Inspection and Refund

  Once our technicians inspect the unit for completeness and condition, we will process your refund, minus applicable restocking and shipping fees, to your original payment method.